Customer Service Administration Officer

2 months ago

Forest Hill, Australia O'Brien Glass Industries Limited Full time

Full Time - Forest Hill, VIC

Are you searching for a new career?

Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?

This exciting opportunity as a Customer Service Consultant might be the role you have been waiting for

The Role

Supporting O'Brien Group Services, this is an opportunity for a customer service and administration superstar to join a growing business.

Key responsibilities include:

  • Be the first point of contact for our customers
  • Providing a great customer experience
  • Data entry and data validation
  • General Administration tasks such as Invoicing and Scheduling
  • Assist project managers with specific administrative tasks related to their assigned projects
  • Organise and communicate details of projects and specific assignments to team members
  • Serve as a liaison between team members and the project manager

The Perks

O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:

  • Discounts on major retail brands, dining experiences, insurances, travel, health and beauty and much more
  • Training and development – we pride ourselves on helping our people realising their potential and provide them with a fulfilling career
  • Opportunities to give back to the community through varied events and activities
  • & Much more

What we are looking for

We are seeking the right individual who has traits and competencies to take accountability, reflectively engage with stakeholders and drive customer outcomes. The right candidate will have:

  • A true passion for delivering customer service excellence
  • Strong influencing and negotiation skills
  • Resilience and the ability to work in a complex and fast paced environment
  • Intermediate IT skills
  • Professional communication and presentation skills
  • Excellent and clear verbal and written communication skills 
  • MUST have a current drivers licence 
  • Ability to resolve issues and create solutions for customers

Realise your potential and build a great career with O’Brien and Apply today 

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria but feel like you could make a difference at O’Brien, get in touch.

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