Customer Service Consultant
2 weeks ago
About the Role
We are seeking a highly skilled and motivated Customer Service Consultant to join our team at O'Brien Glass Industries Limited.
As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing support to our customers.
Key Responsibilities
- Provide first-class customer service and resolve customer complaints in a timely and professional manner
- Manage customer relationships and communicate effectively with customers to understand their needs and preferences
- Enter and validate customer data, and perform general administration tasks such as invoicing and scheduling
- Assist project managers with administrative tasks related to their assigned projects
- Communicate project details to team members and serve as a liaison between team members and project managers
What We Offer
At O'Brien Glass Industries Limited, we value our employees and offer a range of benefits and opportunities for growth and development.
As a customer service consultant, you will have the opportunity to work with a talented team of professionals and develop your skills and experience in a fast-paced and dynamic environment.
Our company is committed to creating a work experience where you can be yourself, achieve great things, and feel inspired.
Requirements
To be successful in this role, you will need to have strong influencing and negotiation skills, resilience and the ability to work in a complex and fast-paced environment, and excellent communication and presentation skills.
You will also need to have a current driver's license and be able to resolve issues and create solutions for customers.
About Us
O'Brien Glass Industries Limited is a leading glass specialist operating in 35 countries worldwide.
We serve more than 300,000 customers each year and are committed to creating a work experience where you can be yourself, achieve great things, and feel inspired.
We are an equal opportunities employer and celebrate diversity and inclusion in the workplace.
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