Employee Experience Specialist

7 days ago

North Sydney Council, Australia Invocare Full time

About InvoCare

InvoCare is a leading provider of funeral services across Australia, New Zealand, and Singapore. We are dedicated to honouring, celebrating, and memorialising loved ones with the highest level of care and respect.

We're seeking an Employee Experience Specialist to join our People and Culture team, where you'll play a pivotal role in enhancing the new hire journey and driving employee retention.

Job Summary:

The Employee Experience Specialist will serve as the primary point of contact for new employees during their first nine months, conducting regular check-ins at critical milestones and collaborating with teams like People Connect, IT, and Payroll to ensure a smooth onboarding process.

Key Responsibilities:

  • Serve as the go-to person for ensuring that new team members feel welcomed and supported throughout their first nine months.
  • Conduct regular check-ins at week 1, week 3, and monthly throughout the first year to monitor progress and address any concerns.
  • Ensure managers plan and deliver effective workplace inductions, aligning with the company's values and objectives.
  • Collaborate with teams to identify and address any onboarding pain points, escalating issues as needed.
  • Monitor employee engagement through surveys, feedback, and 'stay interviews' to inform improvement strategies.

Requirements:

  • Significant experience in a high-touch customer service role, preferably in a similar industry or sector.
  • Strong organisational, time management, and communication skills, with the ability to work independently and collaboratively in a fast-paced environment.
  • A passion for improving employee experience and retention, with a data-driven approach to informing decision-making.
  • Tech-savvy, with the ability to manage HR systems and analyse data (NPS, engagement surveys).

What We Offer:

  • A competitive salary package, including a base salary of $80,000 - $100,000 per annum, depending on experience.
  • A comprehensive benefits program, including health insurance, superannuation, and generous annual leave entitlements.
  • Opportunities for career growth and development, with training and professional development programs available to support your success.
  • A collaborative and inclusive work environment, with a focus on teamwork and open communication.

How to Apply:

If you're passionate about delivering exceptional customer experiences and eager to contribute to a growing company, please submit your resume and a cover letter detailing your experience and suitability for this role.

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