Intranet Manager

4 weeks ago

Melbourne, Victoria, Australia WISE EMPLOYMENT LTD Full time
Job Description

WISE Employment LTD is seeking a highly skilled Intranet Manager to oversee the day-to-day operation and management of our brand new SharePoint based intranet, WISE Central. The successful candidate will be responsible for maintaining overall quality control on content and design, leading a community of content authors, and implementing policies and standards to ensure effective and engaging intranet content that meets the needs of all users.

Key Responsibilities
  • Take full ownership for WISE Central to ensure the provision of a world-class intranet that fulfils business needs and ensures a reliable and consistent user experience for staff.
  • Responsibility for editorial control and user permissions to ensure they are in line with the governance framework.
  • Lead a community of content authors (and champions), coordinate the efforts of this group, and encourage a collaborative and consistent approach.
  • Provide coaching and feedback to content authors to ensure they have the knowledge, tools, and skillsets required for their roles and to bring continuous improvement in content quality and compliance.
  • Provide necessary training to new content authors and users to ensure proficiency across all user groups.
  • Partner with Operational Governance and UX to monitor usability and compliance with the intranet guidelines and standards and provide recommendations for revisions or updates to drive continuous improvement.
  • Develop and own a rolling roadmap for future optimisation and development.
  • Coordinate and be responsible for ensuring the quarterly content, security, and compliance audit occurs, consolidate the audit, and include it in quarterly packs for the Governance Committee.
  • Work closely with key stakeholders to understand their needs and involve them in planning and problem-solving (including Marketing & Communications, UX, IS, PCC, Governance, frontline teams, as well as executives and administrative staff).
  • Build relationships with and gain the buy-in of stakeholders at all levels and actively manage communications with key stakeholders and user groups as it relates to WISE Central.
  • Monitor intranet usage using a range of analytics and user research to provide insightful reporting to key stakeholders, including Marketing & Comms and the Governance Committee. This will help evaluate the effectiveness of WISE Central and identify opportunities for improvement, along with measuring alignment to our strategic organisational goals and defined KPIs.
  • Work with IS and other relevant stakeholders to define priorities for requests for new functionality and tools.
  • Maintain a good understanding of industry best practice and new technological opportunities that can add business value to WISE Central.
Requirements
  • Minimum of 3 years of experience managing and implementing intranets for large organisations (i.e., 1,000+ employees).
  • Full Australian working rights.
  • Hold a full Australian driver's license.
  • Be willing to obtain a National Police Check.
  • Be able to pass a Working with Children Check.
  • Demonstrate the WISE attributes: Customer Centricity, Curiosity, Resilience, Adaptability, Creativity, and a Growth Mindset.
  • Strong understanding of the capabilities of SharePoint for intranet applications.
  • Strong understanding of the principles of Usability and User Experience.
  • Strong understanding of the principles of Information Architecture design for intranets.
  • High level of comfort with social software and other web-based technologies.
  • Project management experience.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills.
  • Strong leadership skills to coordinate and facilitate activities with colleagues.
  • Proven ability to effect behavioural change across an organisation and drive adoption of new tools and business processes.
Perks of Working at WISE Employment LTD
  • Competitive salary with added Not-For-Profit Salary Packaging benefits (tax savings) + Super + More.
  • Fantastic reward and recognition initiatives and ongoing learning and development.
  • Annual Diversity Day, the ability to purchase additional annual leave, and various healthy lifestyle initiatives.
  • Learning and Development Programs.
  • Company Laptop & iPhone.
  • Exclusive benefits and discounts from leading retailers through Flare.

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