Front Office Team Lead

3 weeks ago


Perth, Western Australia Pan Pacific Hotels Group Full time

Key Responsibilities

  • Guest Services Ensure all guest requests are handled efficiently and effectively, adhering to LQA standards.
  • Maintain current knowledge of Hotel's daily events, promotions, and departmental operating hours.
  • Program and issue room keys, ensuring appropriate access levels are granted.
  • Process all charges and postings accurately and correctly.

Talent Profile

  • Lead, mentor, and supervise Front Office team, ensuring smooth daily operations and high team performance.
  • Expertise in handling guest inquiries, complaints, and special requests, ensuring swift resolution and guest satisfaction.
  • Strong verbal and written communication for effective interactions with guests, team members, and other departments.


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