Key Account Manager

5 days ago

Eastern View, Australia beBeeCustomer Full time $95,000 - $130,000
Customer Banking Role Overview

Deliver Exceptional Customer Experiences:

As a key member of our retail banking services team, you will play a vital role in delivering a seamless banking experience to millions of customers. With a passion for making a positive impact on people's lives, you'll help customers achieve their financial goals by building strong relationships and understanding their unique needs.

Your Key Responsibilities:

  • Relationship Building: Develop and maintain strong relationships with customers to understand their banking requirements, including home loans, business banking, and financial advice.
  • Customer Support: Provide timely and effective support to customers with account inquiries, maintenance, and credit product applications.
  • Financial Health Checks: Conduct thorough assessments of customers' financial well-being and identify areas for improvement.
  • Digital Solutions: Educate customers on our in-branch technology and digital banking solutions, providing them with options to enhance their banking experience.
  • Problem-Solving: Effectively resolve customer issues while upholding our risk-adverse culture and processes.

Requirements:

  • Proven Track Record: Deliver exceptional customer service in a fast-paced, commercial environment, with a proven ability to build strong relationships and meet customer needs.
  • Effective Communication: Possess excellent communication skills, able to explain complex financial concepts in a clear and concise manner.
  • Consultative Approach: Demonstrate a consultative approach to finding solutions that meet customers' needs, with a focus on delivering personalized experiences.
  • Commercial Awareness: Understand the importance of working in a commercial environment while maintaining a customer-centric focus.
  • Career Ambition: Possess a genuine interest in building a long-term career with us and making a positive impact on customers' lives.

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