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Senior Customer Success Manager/Customer Success Director

1 month ago

Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

SS&C Blue Prism is a global leader in the financial services and software industry, providing innovative solutions to organizations worldwide. We are seeking a highly motivated and experienced Customer Success Manager to join our team.

Key Responsibilities:

  • Develop and execute customer success plans to drive business growth and retention.
  • Collaborate with cross-functional teams to deliver professional services and enable customers to achieve maximum value from their Digital Workforce.
  • Build trusted advisor relationships with customers to understand their desired outcomes and create tailored success plans to achieve those outcomes.
  • Deliver measurable ROI for customers throughout the customer lifecycle.
  • Identify new expansion opportunities within the existing customer base and collaborate with sales teams to drive growth.
  • Represent the voice of the customer within SS&C Blue Prism to inform product development and strategy.

Requirements:

Our ideal candidate will have:

  • 5+ years of relevant customer-facing experience in a top-rated software or consulting organization.
  • A background in customer success practice with extensive analytical and strategic experience.
  • A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle.
  • Flexibility to work in a rapidly changing, complex environment.
  • A passion for driving customer outcomes and promoting a customer-centric organization.
  • Excellent verbal and written communication skills.
  • Collaborative, team-oriented mindset, and a commitment to values.

SS&C Blue Prism offers a dynamic and supportive work environment, excellent benefits, and opportunities for professional growth and development. We are an equal employment opportunity employer and welcome applications from diverse candidates.