Customer Service Representative

2 weeks ago


Swan Hill, Victoria, Australia Middy's Full time
About Us

Middy's is the largest independent electrical wholesaler in Australia, with over 90 years of experience and a national network of over 100 branches. We are committed to providing exceptional customer service and innovation, leading the industry in staff development and customer satisfaction.

The Role

We are seeking an ambitious and motivated individual to join our team in our Swan Hill Branch, reporting directly to the Branch Manager. The ideal candidate will be customer-focused, open to learning, and career-minded.

Key Responsibilities
  • Assist customers with enquiries face-to-face and over the phone
  • Conduct counter sales, including customer development
  • Follow up on outstanding orders and provide notifications
  • Maintain a professional store presentation
  • Assist with receiving and dispatching products
  • Pick, pack, and deliver orders to customers
  • Manage stock levels
  • Raise quotations and follow up on them
  • Comply with company and customer QHSE standards and policies
Requirements
  • Competent PC skills
  • Professional personal presentation
  • Customer service experience
  • Strong attention to detail
  • Ability to learn new skills
Benefits
  • Uniforms provided
  • Overtime opportunities
  • Career advancement opportunities
  • In-house training programs
  • Fortnightly pay

A pre-employment medical, including drug and alcohol screening, and a national criminal history check will be required for the successful candidate.



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