Customer Service Representative

2 weeks ago


Swan Hill, Victoria, Australia Australia Post Full time
About the Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Officer. As part of this role, you will play a key part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.

Our retail teams are the face of Australia Post, providing exceptional customer experiences every day. With ongoing training and career development opportunities, we support our team members to succeed in their roles and achieve their goals.

Key Responsibilities:
  • Perform customer sales and service transactions with customers
  • Manage high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assist customers with mail lodgements and associated costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties such as stocktaking and record maintenance
About You

We're looking for someone who is friendly, enthusiastic, and reliable, with a passion for working in a team environment. You'll be committed to putting the customer at the centre of everything you do and making a positive impact in the community.

To be successful in this role, you'll need to have experience in customer service and/or cash handling, be fit to lift up to 16kgs of mail regularly, and stand for your shift.

About Our Culture

We invest in our people for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment, and safety. We're proud to be an inclusive workplace for people from all walks of life and strive to reflect the diverse communities we operate in.

We offer a range of benefits, including:

  • A competitive salary of $27.48 per hour, increasing to $29.37 after 3 months probation + 12% Superannuation
  • Extensive training on commencement, from Monday - Saturday
  • A permanent part-time position working 25 hours per week, 5 hours per day, between Tues - Fri 12:00 pm - 5:00 pm & Sat 8:45 AM - 12:45 PM


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