Customer Service Representative

7 days ago


Princes Hill, Victoria, Australia Aveo Full time
Experience the Reward of Enhancing Life in Our Retirement Community

We are seeking a dedicated and compassionate Customer Service Representative to join our team at Aveo, a leading provider of retirement living services. In this role, you will have the opportunity to make a meaningful difference in the lives of our residents by providing exceptional customer service and support.

About the Role

This is a casual position with sleepover shifts available, offering flexibility and variety in your work schedule. As a Customer Service Representative, you will be the first point of contact for our residents, responding to their queries, resolving issues, and providing general administrative support. You will also be responsible for coordinating activities, events, and programs that enhance the quality of life for our residents.

What We Offer

  • A competitive hourly rate of $33.96, including casual loading and relevant Aged Care Award entitlements, such as penalty rates, overtime, and allowances, plus superannuation
  • Paid parental leave and purchased annual leave options
  • An Employee Referral Program and Employee Assistance Program
  • Discounts on health insurance and retail and leisure partner providers
  • Opportunities for further career progression within our organization
  • A friendly and supportive team environment
  • Sleepover accommodation, allowance, and amenities provided (if applicable)

Key Responsibilities

  • Provide exceptional customer service to our residents, responding to their queries and resolving issues promptly and professionally
  • Coordinate activities, events, and programs that enhance the quality of life for our residents
  • Assist with general administrative tasks, such as data entry, filing, and answering phone calls
  • Work collaboratively with our care staff to ensure seamless delivery of services to our residents
  • Maintain confidentiality and handle sensitive information with discretion

Requirements

  • Previous experience in a customer-facing role, preferably in aged care or a related industry
  • A warm and friendly personality with excellent communication and interpersonal skills
  • A current First Aid and CPR certificate (or willingness to obtain prior to employment)
  • A current Police Check Certificate (or willingness to complete prior to employment)
  • Up-to-date COVID-19 vaccinations

About Us

Aveo is a leader in retirement living, providing high-quality services and care to over 12,000 residents across 90+ diverse communities nationwide. We value our employees and offer a range of benefits and opportunities for career growth and development.



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