Service Advisor
3 days ago
Job Summary
We are seeking a highly skilled Service Advisor to join our team at Cummins. As a key member of our customer support team, you will be responsible for providing exceptional service and support to our customers.
About the Role
This is a challenging and rewarding role that requires strong communication skills, technical knowledge, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
Customer Support
You will provide prompt and effective assistance to customers through various channels, including phone, email, and chat.
Documenting Customer Information
You will accurately document customer inquiry information within our systems, ensuring seamless communication and resolution of issues.
Escalating Issues
You will escalate non-routine issues to the appropriate teams, providing detailed documentation and updates throughout the process.
Scheduling Workshops and Invoicing
You will be responsible for scheduling workshop repairs and generating invoices, ensuring accurate and timely billing.
Project Involvement
You will contribute to project initiatives, such as WIP control, to drive business growth and improvement.
Requirements
Technical Knowledge
You will possess a strong understanding of Cummins processes, systems, and practices, with a focus on delivering high-quality service and support.
Communication Skills
You will have excellent communication skills, both written and verbal, with the ability to develop and deliver clear, concise messages to diverse audiences.
Conflict Resolution
You will be able to manage conflict situations effectively, prioritizing customer satisfaction while maintaining a professional demeanor.
Computer Literacy
You will have high computer literacy and technical aptitude, with experience using various software applications and systems.
Education and Qualifications
You will possess mechanical trades qualifications or equivalent experience in the automotive industry, with relevant background as a service advisor highly regarded.
What We Offer
As a Service Advisor at Cummins, you can expect a competitive salary range of $60,000 - $80,000 per annum, depending on location and experience.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a comprehensive benefits package.
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