Customer Service Representative for Retail Operations

3 days ago


Swan Hill, Victoria, Australia Australia Post Full time

At Australia Post, we're seeking a Customer Service Representative to join our retail team. This is an exciting opportunity to make a difference in the community by delivering exceptional customer service and sales transactions.

About the Opportunity

We're looking for someone who is friendly, enthusiastic, and reliable, with experience in customer service and/or cash handling. As a Customer Service Representative, you'll play a key role in helping Australians service their own businesses, keeping millions of people connected, and building community resilience.

Key Responsibilities
  • Performing customer sales and service transactions accurately and efficiently.
  • Managing high-value transactions, including cash, cheques, credit cards, and EFTPOS.
  • Conducting and processing identity services transactions, such as Australian Passport Interviews.
  • Promoting products and services through up-selling and cross-selling, merchandising, and other promotional activities.
  • Assisting customers with mail lodgements and associate costs.

You'll work closely with a welcoming team, participate in ongoing training, and be guided on career development opportunities.

What We Offer
  • A competitive salary of $27.48 per hour, increasing to $29.37 after 3 months' probation + 12% superannuation.
  • Extensive, supportive training from Monday to Saturday.
  • A permanent part-time position working 25 hours per week, 5 hours per day, between Tuesdays to Fridays (12:00 pm - 5:00 pm) and Saturdays (8:45 am - 12:45 pm).

We're committed to providing an inclusive and barrier-free workplace for all employees. If you have any questions about accessibility, please contact our Diversity & Inclusion team at inclusivecareers@auspost.com.au.

We believe in creating a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day. At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees.



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