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Executive Lounge Ambassador

2 months ago

Sydney, New South Wales, Australia Marriott International Full time
{"POSITION SUMMARY

As a Guest Relations Officer at Marriott International, you will be the face of our Executive Lounge, providing exceptional service to our discerning guests. Your warm and welcoming demeanor will make every guest feel at home, while your attention to detail will ensure that every aspect of their stay is nothing short of perfect.

Responsibilities:

\u2022 Complete opening preparation and pack-down duties to ensure the Executive Lounge is prepared for service
\u2022 Greet guests warmly and bid them farewell upon departure
\u2022 Answer incoming phone calls to the Executive Lounge
\u2022 Alert the kitchen if food/beverage needs to be replenished and promptly refill items
\u2022 Complete food and beverage requisition for the next day's delivery
\u2022 Restock, refill, and clear counters and tables at the end of every shift
\u2022 Maintain a positive inter-departmental relationship through the hotel and with outside vendors
\u2022 Abide by NSW Responsible Service of Alcohol when serving alcohol to guests
\u2022 Serve each guest on a one-to-one basis with utmost courtesy
\u2022 Inspect and maintain overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music
\u2022 Quickly clear dirty table settings and sanitize for the next seating
\u2022 Communicate VIP arrivals to designated personnel for escort and delivery of amenities

What we ask of you:

\u2022 A genuinely warm and welcoming demeanor
\u2022 Personable communication skills
\u2022 Energizing motivation - it's infectious - no job is too big or too small
\u2022 A passion for the industry, a want to be the best in service
\u2022 Food and Beverage experience
\u2022 New South Wales Responsible Service of Alcohol
\u2022 Australian Working Rights
\u2022 Ensure uniform and personal appearance are clean and professional
\u2022 Respond to special requests from guests with unique needs
\u2022 Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
\u2022 Speak with others using clear and professional language; answer telephones using appropriate etiquette
\u2022 Develop and maintain positive working relationships with others; support team to reach common goals
\u2022 Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
\u2022 Stand, sit, or walk for an extended period of time or for an entire work shift
\u2022 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance

Perks, Rewards, Motivations:

\u2022 Team-spirited co-workers
\u2022 Encouraging leadership
\u2022 Discounted room rates on hotels worldwide
\u2022 Discount on food and beverages at participating Marriott International hotels worldwide
\u2022 Recognition programs to keep you motivated
\u2022 Wellbeing and mindfulness programs to ensure you stay healthy

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.