Executive Lounge Ambassador
1 month ago
Job Summary
We are seeking a highly skilled and enthusiastic Guest Relations Officer to join our team at Marriott International. As a key member of our Executive Lounge team, you will be responsible for delivering exceptional guest experiences and ensuring that our lounge is always welcoming and well-maintained.
Key Responsibilities
- Provide warm and genuine hospitality to all guests, ensuring their needs are met and exceeded.
- Prepare the Executive Lounge for service, including setting up amenities and ensuring the area is clean and tidy.
- Answer phone calls and respond to guest inquiries in a professional and courteous manner.
- Restock and replenish food and beverage items, and maintain a high level of cleanliness throughout the lounge.
- Develop and maintain positive relationships with guests, colleagues, and external partners.
- Participate in quality assurance initiatives and provide feedback to improve our services.
Requirements
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Flexibility to work a variety of shifts, including evenings and weekends.
- Basic knowledge of food and beverage service, including responsible service of alcohol.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Discounts on food and beverages at participating Marriott International hotels worldwide.
- Recognition programs to keep you motivated and engaged.
Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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