Executive Lounge Ambassador

1 month ago

Sydney, New South Wales, Australia Marriott International Full time

Role Summary

The Guest Relations Officer is responsible for delivering exceptional guest experiences in the Executive Lounge. This role requires a warm and welcoming demeanor, excellent communication skills, and a passion for providing outstanding service.

Key Responsibilities

  • Prepare the Executive Lounge for service, ensuring a seamless guest experience.
  • Greet guests warmly and bid farewell upon departure, providing a personalized touch.
  • Answer phone calls and respond to guest inquiries in a timely and professional manner.
  • Replenish food and beverage items, maintaining a high level of quality and presentation.
  • Complete food and beverage requisitions for the next day's delivery, ensuring efficient operations.
  • Restock, refill, and clear counters and tables, maintaining a clean and organized environment.
  • Maintain positive inter-departmental relationships, fostering a collaborative team culture.
  • Abide by NSW Responsible Service of Alcohol guidelines when serving guests.
  • Provide exceptional service to each guest, ensuring their needs are met and exceeded.
  • Inspect and maintain the overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music.
  • Clear dirty table settings and sanitize for the next seating, maintaining a high level of hygiene.
  • Communicate VIP arrivals to designated personnel, ensuring a smooth and personalized experience.

Requirements

  • A warm and welcoming demeanor, with excellent communication skills.
  • Personable and engaging, with a passion for delivering exceptional service.
  • Energizing motivation, with a can-do attitude and a willingness to go above and beyond.
  • A passion for the hospitality industry, with a desire to provide outstanding service.
  • Food and beverage experience, with knowledge of quality and presentation standards.
  • Australian Working Rights, with the ability to work in a fast-paced environment.
  • Uniform and personal appearance must be clean and professional, reflecting the Marriott International brand.
  • Respond to special requests from guests with unique needs, providing a personalized experience.
  • Follow all company policies and procedures, maintaining confidentiality and protecting company assets.
  • Speak with others using clear and professional language, answering telephones with appropriate etiquette.
  • Develop and maintain positive working relationships with others, supporting the team to reach common goals.
  • Comply with quality assurance expectations and standards, identifying and recommending new ideas to increase efficiency and productivity.
  • Stand, sit, or walk for an extended period, moving, lifting, and carrying objects weighing up to 10-15kg without assistance.

Perks and Rewards

  • Team-spirited co-workers, with a collaborative and supportive team culture.
  • Encouraging leadership, with opportunities for growth and development.
  • Discounted room rates on hotels worldwide, with access to exclusive benefits.
  • Discount on food and beverages at participating Marriott International hotels worldwide.
  • Recognition programs to keep you motivated, with opportunities for rewards and recognition.
  • Wellbeing and mindfulness programs to ensure your physical and mental health.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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