Front Office Customer Service Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeFrontOffice Full time $65,000 - $105,000
Job Opportunity

We are seeking a highly skilled Front Office Supervisor to join our team. As the first point of contact for guests, you will be responsible for ensuring a warm welcome and memorable stay.

About the Role

This is an exciting opportunity to work in a fast-paced environment and take on new challenges. You will be leading the front desk team to ensure smooth operations and providing exceptional customer service to our guests.

Responsibilities
  • Greeting guests and managing check-in/check-out processes
  • Understanding guest needs and personalizing their experience
  • Leading the front desk team to ensure smooth operations
  • Proficiency with front-office systems, including Opera Cloud
  • Responding to guest inquiries professionally and warmly
  • Adhering to WH&S policies for safety
  • Assisting other departments as needed
Requirements

To be successful in this role, you will need:

  • Experience in a 5-star hotel environment
  • Passion for exceeding guest expectations
  • Excellent communication skills
  • Flexibility and problem-solving abilities
  • Professional appearance and demeanor
  • Availability to work on rotating shifts, including evenings, weekends, and holidays
  • Current RSA and First Aid certifications preferred
Benefits

We offer a range of benefits, including:

  • Team member discounts
  • Hotel stays
  • Entertainment discounts
  • Career growth opportunities
  • Community involvement

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