Front Office Team Lead

5 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $130,000

Experience the thrill of leading a dynamic front office team.

We're part of a global hospitality organization with numerous brands and locations worldwide.

Our focus is on innovation and excellence, offering opportunities for growth, making you feel at home, and empowering you to make a difference through our brand.

If you're looking to be part of a global team and shape your career, let's collaborate together.

Pioneering responsible hospitality, connecting cultures with genuine care.

Hospitality is a work of heart.

Key Responsibilities
  • Lead daily front office operations, including check-ins, check-outs, and guest inquiries effectively.
  • Implement and maintain high service standards to ensure exceptional guest experiences.
  • Coordinate with other departments to address guest needs and resolve issues promptly.
  • Manage and train front office staff, identifying areas for improvement and implementing action plans.
  • Monitor and optimize front office performance metrics and guest satisfaction scores.
  • Handle VIP guests and special requests with utmost care and attention to detail.
  • Manage room allocations and group arrivals to ensure smooth check-in processes.
  • Oversee the preparation and distribution of daily reports and guest information.
  • Implement and maintain standard operating procedures for the front office.
  • Assist in financial management, including upselling initiatives.
  • Ensure compliance with safety and security protocols.
  • Participate in emergency response and first aid situations as needed.
Required Skills and Qualifications
  • Minimum of 2 years' experience in a supervisory position in the hospitality industry.
  • Bachelor's degree or diploma in Hospitality Management is preferred.
  • Excellent verbal and written communication skills in English; additional languages are a plus.
  • Strong interpersonal and leadership skills with the ability to motivate and develop team members.
  • Proficiency in front office systems, such as Opera and Microsoft Office.
  • Solid knowledge of front office procedures and hospitality best practices.
  • Exceptional organizational and time management skills.
  • Ability to work efficiently in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Customer-focused mindset with a commitment to delivering exceptional guest experiences.
  • Flexibility to work various shifts, including weekends and holidays.
  • Demonstrated ability to make quick, sound decisions in challenging situations.
Benefits

We offer a range of benefits to support your career growth and well-being.

From training opportunities to competitive salaries and comprehensive benefits packages, we're committed to helping you succeed.

Join us in shaping the future of hospitality

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