Expert IT Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnologist Full time $90,000 - $120,000
IT Support Specialist

Job Description:

We are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities:
  • Promptly research, resolve, and respond to user requests, ensuring high-quality support and meeting or exceeding customer expectations.
  • Diagnose and troubleshoot end-user computing issues, from analysis to testing and follow-up.
  • Collaborate with internal and external partners to process support requests, incidents, and project activities.
  • Assist with triage and escalation of server, system, or network issues.
  • Manage accurate inventory of Amazon-owned equipment.
  • Provide hands-on and remote support for teleconferencing systems and AV presentation equipment.

Required Skills and Qualifications:
  • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
  • Experience setting up, taking down and re-locating PC systems.
  • 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
  • 1+ years of troubleshooting in a multi-user high availability environment experience.
  • 1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
  • 1+ years of supporting and maintaining a corporate network environment experience.

Benefits:
  • Competitive compensation package.
  • Opportunities for career growth and development.
  • Collaborative and innovative work environment.
  • Commitment to diversity, equity, and inclusion.

Acknowledgement Of Country:
In the spirit of reconciliation, we acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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