Customer Service Leader

3 days ago

Melbourne, Victoria, Australia beBeeCustomerServiceManager Full time
Customer Service Manager Role

We are seeking an experienced customer service leader to manage a high-performing team. The ideal candidate will have a strong passion for delivering exceptional customer experiences and driving process improvements.

The successful candidate will be responsible for leading, developing, and inspiring the customer service team to achieve outstanding results. This includes managing stakeholder relationships, driving operational efficiency, and ensuring compliance with industry regulations.

Key responsibilities include:

  • Leading a high-performing customer service team to deliver excellent customer experiences.
  • Developing and implementing strategies to enhance operational efficiency and drive business growth.
  • Managing stakeholder relationships to ensure effective communication and collaboration.

Requirements for the role include:

  • A minimum of 5 years' experience in a customer-facing role, with at least 2+ years' experience managing a high-performing team.
  • Strong understanding of customer service operations and impact in the medical device industry.
  • Full working rights in Australia.

Preferred skills include:

  • Proven track record of process improvement through identifying inefficiencies and implementing smarter workflows.
  • Confident handling of difficult conversations with internal and external stakeholders.
  • Embracing challenges, seeking out learning opportunities, and remaining agile in a dynamic business environment.
  • Thriving under pressure, balancing competing priorities with a proactive and optimistic mindset.

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