Customer Service Team Leader
1 day ago
A customer service leader is required to oversee a team of 25+ staff members across core customer transactions.
- Lead and manage a high-performing team, including three Team Leaders.
- Drive operational improvement by challenging current processes and streamlining service delivery.
- Balancing strategy and action to guide team direction while addressing big issues and supporting day-to-day leadership.
This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.
We're looking for an experienced professional in high-volume service with a background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
Key Responsibilities- Lead a large-scale team - Manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
- Drive operational improvement - Challenge current processes, streamline service delivery, and lead change initiatives.
- Balance strategy and action - Guide team direction while jumping in on big issues and supporting day-to-day leadership.
- Collaborate cross-functionally - Work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
- Grow into future leadership - Work closely with senior leaders and position yourself for broader leadership opportunities.
- Create real impact - Support life-changing surgeries by keeping customer operations running smoothly.
- Advance your career - Step into a key leadership role with clear pathways for progression.
- Lead transformation - Improve service, boost efficiency, and shape the future of our customer experience.
- Thrive in a purpose-driven team - Join a passionate group that values people, performance, and making a difference.
- Enjoy flexibility and support - Hybrid-friendly culture, professional development, and meaningful benefits from day one.
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