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Leader of Customer Service Operations

3 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $75,000 - $99,000

Job Summary:

The role of Team Lead requires a dynamic and experienced leader to oversee the day-to-day operations of a team, ensuring efficient support and information services are delivered to customers. The successful candidate will have a strong passion for customer service and be able to allocate resources effectively to meet business goals.

Key Responsibilities:

  • Manage and Coordinate: Directly supervise and manage the daily activities of the team to achieve set objectives
  • Allocate Resources: Allocate staff and other resources to ensure timely delivery of customer service
  • Recruit and Develop: Participate in the recruitment process and provide guidance and support to new team members
  • Collaborate with Stakeholders: Work closely with internal stakeholders to resolve issues and improve overall customer experience

Requirements:

  • Leadership Experience: Proven experience in leadership roles with a strong track record of team management and development
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely
  • Operational Knowledge: Strong understanding of operational systems and processes, with the ability to analyze data and make informed decisions
  • Organizational Skills: Highly organized with the ability to prioritize tasks and manage multiple projects simultaneously

About This Opportunity:

This is an excellent opportunity for an experienced leader to join our organization and contribute to the delivery of high-quality customer service. We offer a dynamic work environment, competitive remuneration package, and opportunities for professional growth and development.