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Online Sales Manager
3 weeks ago
We are seeking a highly skilled and detail-oriented Ecommerce Coordinator to join our team. In this role, you will be responsible for assisting in the day-to-day operation of our websites, ensuring seamless customer experiences, and driving revenue through online sales.
As an Ecommerce Coordinator, you will work closely with cross-functional teams to execute engaging email campaigns, manage product categories, and optimize search functionality. Your strong analytical skills and ability to interpret data will help inform marketing strategies and drive business growth.
Key responsibilities include:
- Trade Management
- Build and manage product categories, product merchandising, and navigation to ensure relevant customer journeys based on Marketing, Trade, and Search activity.
- Assist with the product enrichment process and upload all available product information in accordance with delivery dates. Maintain a detailed view of the product catalogue. Work to optimize product content.
- Set up and test promotions in line with planned activity.
- Upload product and promotions on marketplaces.
- Accurately report on email and website performance weekly and execute actionable insights.
- Brief and implement onsite content, including homepage, landing pages, and content articles with a strong focus on UX and mobile.
- Maintain onsite search settings and continually optimize the search experience.
- Maintain open communication with the Customer Care team to ensure the customer help center is up to date and a positive customer experience is a priority.
- Build relationships and work with key teams to continually optimize product merchandising, content, and onsite communications.
- Undertake UAT for future developments.
- Work cross-functionally with Marketing and Creative teams to execute engaging email & SMS campaigns in line with the core marketing calendar and tactical initiatives.
- Support end-to-end email creation from briefing, development, testing, feedback, and deployment.
- Optimize and manage all trigger and journey-based email campaigns for the brand.
- Assist in keeping the email contact sheets and planner up to date.
Benefits of working with us include:
- 50% discount on all brands
- True work/life balance
- Birthday leave
- Culture Club - monthly social events, morning tea, and more
- Employee Assistance Program for you and your family
- Recognition and Service awards
- Employee Referral Program
