Front Office Service Professional
19 hours ago
Mercure Sydney Bankstown offers a Part-Time Guest Service Agent opportunity for the right candidate.
About Us:
We are more than just a hotel chain - we welcome you as you are and provide opportunities to grow and learn every day. Our aim is to make work purposeful, allowing you to explore Accor's limitless possibilities.
Our Hotel:
Mercure Sydney Bankstown is an ideal base for working and relaxing in Western Sydney. Our 214 comfortable rooms feature kitchenettes, smart TVs, ironing facilities, air conditioning, luggage storage, a 24-hour front desk, complimentary Wi-Fi, and parking. Located inside Bankstown Sports Club, our guests enjoy access to 14 on-site restaurants, including a rooftop bar, 8 meeting spaces, a gym, a convenience store, and a kids' centre.
Job Summary:
We are seeking a skilled Part-Time Guest Service Agent to join our team. The successful candidate will deliver exceptional service, providing a warm and welcoming experience for our guests from check-in to check-out.
Key Responsibilities:
- Deliver top-notch service to ensure a memorable guest experience
- Be the primary point of contact for guests and visitors, answering all calls in a professional manner
- Complete various front office tasks, ensuring each day is different
- Provide knowledgeable and friendly service to internal and external guests
- Reconcile cashier floats at the end of each shift
- Ensure non-Accor Live Limitless members are briefed on features and benefits, and signed up to the loyalty program
- Assist guests at our self-check-in kiosks
Requirements:
- Prior customer service experience, preferably in a hotel environment
- Strong knowledge of computer systems, including Microsoft Office and Opera
- Ability to work under pressure, multitask, and think critically to resolve issues
- Strong communication skills and pride in personal presentation
- Natural ability to surprise guests with authentic service
- Genuine customer service focus and dedication to making guests smile during their stay
- Flexibility to work across a 7-day roster, including morning and evening shifts
What We Offer:
- An opportunity to Work Your Way, Learn Your Way, and experience Benefits Your Way at Accor
- A chance to contribute to the greater good of the hotel operation
- The chance to work alongside passionate industry professionals
- Mentorship by experienced Accor Hospitality professionals who want to see you succeed
Salary: Approximately $60,000 per annum (dependent on experience), plus superannuation and other benefits.
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