Front Office Service Professional

19 hours ago


Bankstown, Australia Mercure Full time

Mercure Sydney Bankstown offers a Part-Time Guest Service Agent opportunity for the right candidate.

About Us:

We are more than just a hotel chain - we welcome you as you are and provide opportunities to grow and learn every day. Our aim is to make work purposeful, allowing you to explore Accor's limitless possibilities.

Our Hotel:

Mercure Sydney Bankstown is an ideal base for working and relaxing in Western Sydney. Our 214 comfortable rooms feature kitchenettes, smart TVs, ironing facilities, air conditioning, luggage storage, a 24-hour front desk, complimentary Wi-Fi, and parking. Located inside Bankstown Sports Club, our guests enjoy access to 14 on-site restaurants, including a rooftop bar, 8 meeting spaces, a gym, a convenience store, and a kids' centre.

Job Summary:

We are seeking a skilled Part-Time Guest Service Agent to join our team. The successful candidate will deliver exceptional service, providing a warm and welcoming experience for our guests from check-in to check-out.

Key Responsibilities:

  • Deliver top-notch service to ensure a memorable guest experience
  • Be the primary point of contact for guests and visitors, answering all calls in a professional manner
  • Complete various front office tasks, ensuring each day is different
  • Provide knowledgeable and friendly service to internal and external guests
  • Reconcile cashier floats at the end of each shift
  • Ensure non-Accor Live Limitless members are briefed on features and benefits, and signed up to the loyalty program
  • Assist guests at our self-check-in kiosks

Requirements:

  • Prior customer service experience, preferably in a hotel environment
  • Strong knowledge of computer systems, including Microsoft Office and Opera
  • Ability to work under pressure, multitask, and think critically to resolve issues
  • Strong communication skills and pride in personal presentation
  • Natural ability to surprise guests with authentic service
  • Genuine customer service focus and dedication to making guests smile during their stay
  • Flexibility to work across a 7-day roster, including morning and evening shifts

What We Offer:

  • An opportunity to Work Your Way, Learn Your Way, and experience Benefits Your Way at Accor
  • A chance to contribute to the greater good of the hotel operation
  • The chance to work alongside passionate industry professionals
  • Mentorship by experienced Accor Hospitality professionals who want to see you succeed

Salary: Approximately $60,000 per annum (dependent on experience), plus superannuation and other benefits.



  • Bankstown, Australia MERCURE Full time

    Mercure Sydney Bankstown: Front Office AmbassadorEstimated Salary: $25.00 - $35.00 per hour, depending on experience and qualifications.About the Role:We are seeking a highly skilled and experienced Front Office Ambassador to join our team at Mercure Sydney Bankstown. As a key member of our front office team, you will be responsible for delivering...


  • Bankstown, Australia MERCURE Full time

    Job DescriptionMercure Sydney Bankstown is seeking a skilled Customer Service Expert to provide exceptional service and support in the front office.Key Responsibilities:Deliver outstanding customer experiences, ensuring every guest feels valued and cared for from check-in to check-out.Serve as the primary point of contact for guests and visitors, providing...


  • Bankstown, Australia Smiles on Chapel Full time

    Join Our Dynamic Dental Team as a Front Office Administrator! Are you an organised and friendly individual with a passion for delivering exceptional customer service? We are looking for a Full-Time Front Office Administrator to join our family-centred dental practice, where you’ll play a key role in transforming patient experiences and ensuring our...


  • Bankstown, Australia MERCURE Full time

    About Mercure Sydney BankstownMercure Sydney Bankstown is a reputable hotel seeking a Part-Time Guest Service Agent to join our team.Key ResponsibilitiesDeliver exceptional customer service from check-in to check-out and throughout the guest experienceProvide welcoming and professional communication as the first point of contact for guests and visitorsAssist...


  • Bankstown, Australia Mercure Full time

    About UsMercure Sydney Bankstown is more than just a hotel, it's an experience. We're a place where you can work and relax in the heart of Western Sydney.Our OfferingsWith 214 comfortable rooms featuring kitchenettes, smart TVs, irons, air conditioning, luggage storage, 24-hour front desk, complimentary Wi-Fi, and parking, our guests have everything they...


  • Bankstown, Australia NSW Department of Communities and Justice Full time

    Division: Northern CPPYJ- Location: Bankstown, NSW, AU, 2200 Campbelltown, NSW, AU, 2560 Fairfield, NSW, AU, 2165 Liverpool, NSW, AU, 2170- Req ID: 71205**District: South Western Sydney District** **Locations: Campbelltown, Liverpool, Bankstown, Fairfield** **We have two Temporary vacancies in the South Western Sydney District (SWS) located at Bankstown...


  • Bankstown, Australia Mercure Full time

    Job Title:Service Excellence AmbassadorAbout the Role:We are seeking a highly skilled and experienced Service Excellence Ambassador to join our team at Mercure Sydney Bankstown. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and wants to make a real difference in the lives of our guests.Key...


  • Bankstown, Australia Mercure Full time

    About Mercure Sydney BankstownWe're a global leader in hospitality, welcoming individuals with diverse backgrounds and passions. Our mission is to empower you to grow, learn, and find purpose in your work. We provide limitless opportunities for exploration and development.Located inside the Bankstown Sports Club, our 214-room hotel features kitchenettes,...

  • Guest Service Agent

    6 days ago


    Bankstown, Australia MERCURE Full time

    **Company Description** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Mercure...

  • Guest Service Agent

    6 days ago


    Bankstown, Australia Mercure Full time

    Company DescriptionWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.Mercure Sydney...


  • Bankstown, Australia NSW Department of Communities and Justice Full time

    About the RoleWe are seeking a skilled and motivated Administrative Officer to join our team at the Bankstown Community Corrections Office.Key ResponsibilitiesAdminister the Community Service work program and assist offenders in successful completion of Court-based orders.Provide administrative support to the Community Service Order operations within our...

  • Guest Service Agent

    6 days ago


    Bankstown, Australia MERCURE Full time

    Job DescriptionMercure Sydney Bankstown is looking for a Part Time Guest Service Agent to join our team.What will you be doing?Deliver service excellence, from check in to check out and everywhere in betweenOften be the first point of contact for guests and visitorsComplete a wide variety of front office tasks, which will ensure that every day is different...


  • Bankstown, Australia Synaco Global Recruitment Full time

    Job SummaryWe are seeking a highly skilled Waste Management Professional to join our team as a Forklift Operator in Greenacre.The successful candidate will be responsible for operating equipment such as forklifts and front-end loaders, processing recyclable fibre and plastic, unloading and loading trucks and containers, and maintaining a high standard of...


  • Bankstown, Australia ForHealth Group (Dayforce) Full time

    About UsWe're a leading healthcare provider, dedicated to delivering exceptional patient care and experiences. Our team is passionate about making a positive impact on the lives of our patients and communities.The OpportunityWe're seeking a skilled Medical Receptionist to join our Bankstown practice. As a key member of our team, you'll provide exceptional...


  • Bankstown, Australia Canterbury-Bankstown Council Full time

    About the RoleThe Canterbury-Bankstown Council is seeking a highly skilled and experienced Senior Infrastructure Services Officer to join our team. As a key member of our Infrastructure Services unit, you will play a critical role in coordinating and providing roads infrastructure input to major state government infrastructure proposals and planning and...

  • HR Administrator

    5 months ago


    Bankstown, Australia Kickin' Inn Full time

    At Kickin’Inn Australia, we are looking for a dynamic, positive person who is looking at starting their career as a **HR Administration**. This person will play a prominent role in our company by making sure our vision is achieved through People Centric initiatives and objectives. **The role suits a junior person with some good...


  • Bankstown, Australia Royal Flying Doctor Service Victoria Full time

    Join Australia’s iconic most reputable and trusted charity - Provide high-quality patient transport care in your community - Permanent full-time positions with salary packaging offered **The Organisation** Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency road, aeromedical and primary health services for...


  • Bankstown, Australia Canterbury-Bankstown Council Full time

    Here at CBCityThe City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 29 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents  The RoleA rewarding...


  • Bankstown, Australia Safran Helicopter Engines Full time

    About the RoleSafran Helicopter Engines is seeking a seasoned professional to lead our commercial efforts in Australia. As a Chief Business Development Officer, you will be responsible for driving sales and business capture targets for our product and service lines.Main ObjectivesLead the commercial team to achieve monthly, quarterly, and annual...


  • Bankstown, Australia Job Connect Recruitment Full time

    **Are you tired of working in companies with poor resourcing and culture?** **Are you looking for a friendly team that is stable and positioned to enable your success?** Job Connect are working with an exceptionally successful Building Supplies company who are seeking confident** Customer Service Officers** to assist their Sales team in the Burwood area...