Guest Service Agent

2 weeks ago

Bankstown, Australia MERCURE Full time
Job Description

Mercure Sydney Bankstown is looking for a Part Time Guest Service Agent to join our team.

What will you be doing?

  • Deliver service excellence, from check in to check out and everywhere in between
  • Often be the first point of contact for guests and visitors
  • Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
  • Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
  • Answer all telephone calls in a professional manner according to brand standard
  • Reconcile cashier floats at the completion of each shift.
  • Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   
  • Assisting our guests at our self check in kiosks

 


Qualifications

Your Skills and experience include:

  • Previous customer service experience, preferably in a Hotel environment
  • Strong knowledge of computer systems including Microsoft Office and preferably in Opera
  • The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
  • Strong communication skills and pride in personal presentation
  • Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
  • A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay 
  • Flexibility to work across a 7 day roster including morning and evening shifts

 



Additional Information

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
  • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
  • Work alongside passionate industry professionals
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed 

 

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