Freight Forwarding Team Leader
2 weeks ago
We are seeking a seasoned professional to lead our customer service team in international freight forwarding. As a key member of our team, you will play a pivotal role in shaping team performance and client satisfaction.
The ideal candidate is a results-driven leader with a passion for customer service and team leadership in the logistics and/or freight forwarding industry. They will have experience leading or supervising customer service teams in international logistics or freight forwarding, exceptional interpersonal and leadership skills, and strong commercial acumen and client management skills.
Key Responsibilities:
- Oversight of client onboarding, SOP compliance, and resolution of escalations.
- Driving team productivity, process improvements, and profitability.
- Recruitment, development, and motivation of a high-performing customer service team.
- BUILDING STRONG RELATIONSHIPS WITH INTERNAL TEAMS AND KEY STAKEHOLDERS.
About You:
You are a seasoned professional with a passion for customer service and team leadership in the logistics and/or freight forwarding industry. You thrive in a dynamic, KPI-driven environment and have the initiative to continuously improve both team and client outcomes.
Requirements:
- Proven experience leading or supervising customer service teams in international logistics or freight forwarding.
- Exceptional interpersonal and leadership skills.
- Strong commercial acumen and client management skills.
- Success in KPI-driven environments and process optimization.
- CargoWise experience highly regarded.
- Australian working rights.
What We Offer:
- Competitive salary package ($80,000 - $110,000 per year).
- Flexible hybrid work arrangements.
- Supportive team environment with career growth opportunities.
This is a fantastic opportunity to lead an experienced team, drive client success, and enhance operational performance. If you are a motivated and experienced leader, we encourage you to apply.
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