Freight Forwarding Team Leader with a Global Perspective

2 weeks ago


Melbourne, Victoria, Australia PATH4 Group Full time

The PATH4 Group is seeking an experienced Customer Service Manager to lead their international freight forwarding team. This pivotal role involves overseeing service delivery, fostering team development, and enhancing productivity.

Key Responsibilities
  • Client onboarding, SOP compliance, and escalation resolution
  • Driving team productivity, process improvements, and profitability
  • Recruiting, developing, and motivating a high-performing customer service team
  • Building strong relationships with internal teams and key stakeholders
About the Role

This is an excellent opportunity for a seasoned professional with a passion for customer service and team leadership in the logistics and/or freight forwarding industry. You will thrive in a dynamic, KPI-driven environment and have the initiative to continuously improve both team and client outcomes.

Requirements
  • Proven experience leading or supervising customer service teams in international logistics or freight forwarding
  • Exceptional interpersonal and leadership skills
  • Strong commercial acumen and client management skills
  • Success in KPI-driven environments and process optimization
  • CargoWise experience highly regarded
  • Full Australian working rights
What's On Offer
  • A competitive salary package of $120,000 - $150,000 per annum
  • Flexible hybrid work arrangements
  • A supportive team environment with career growth opportunities


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