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International Freight Forwarding Operations Lead

2 months ago

Melbourne, Victoria, Australia PATH4 Group Full time
About the Role

We are seeking an experienced Customer Service Manager to join our team in Tullamarine, Melbourne. As a key member of our international freight forwarding operations, you will play a pivotal role in overseeing service delivery, fostering team development, and enhancing productivity.

Key Responsibilities
  • Oversight of client onboarding, SOP compliance, and resolution of escalations.
  • Driving team productivity, process improvements, and profitability.
  • Recruitment, development, and motivation of high-performing customer service teams.
  • BUILDING STRONG RELATIONSHIPS WITH INTERNAL TEAMS AND KEY STAKEHOLDERS.
About You

You will be a seasoned professional with a passion for customer service and team leadership in the logistics and/or freight forwarding industry. You thrive in a dynamic, KPI-driven environment and have the initiative to continuously improve both team and client outcomes.

Requirements
  • Proven experience leading or supervising customer service teams in international logistics or freight forwarding.
  • Exceptional interpersonal and leadership skills.
  • Strong commercial acumen and client management skills.
  • Success in KPI-driven environments and process optimization.
  • CargoWise experience highly regarded.
  • Australian working rights.
What We Offer
  • A competitive salary package: $120,000 - $150,000 per annum.
  • Flexible hybrid work arrangements.
  • A supportive team environment with career growth opportunities.

This is an excellent opportunity to make a tangible impact by shaping team performance and client satisfaction. If you are passionate about delivering exceptional customer service and driving business success, please apply now.