Freight Forwarding Services Manager Opportunity
1 week ago
We are seeking a seasoned professional to lead our client services team, driving excellence in customer service and operational efficiency.
- Oversee a small, high-performing team across Sydney and Melbourne, fostering a positive and collaborative work culture.
Key Responsibilities:
- Manage and nurture key client relationships, ensuring exceptional service and timely solutions for their freight forwarding needs.
- Collaborate with internal departments to drive service excellence and operational efficiency.
- Develop and implement strategies for client retention, service improvement, and business growth.
- Monitor and report on team performance, customer satisfaction, and KPIs, taking proactive steps to address any service gaps.
- Ensure compliance with industry regulations and company policies.
- Work closely with senior management, providing regular updates on team performance, client feedback, and business opportunities.
Skills & Experience:
- Proven experience in a client services management within the freight forwarding industry.
- Strong leadership and people management skills, with a track record of overseeing teams in multiple locations.
- Excellent communication and interpersonal skills, with the ability to build lasting relationships with clients and internal stakeholders.
- In-depth knowledge of freight forwarding processes, including international shipping, customs, and logistics.
- Highly organized, with the ability to prioritize and manage multiple projects in a fast-paced environment.
Qualifications:
- At least 5 years of experience in freight forwarding, with 2+ years in a managerial role.
Salary: AU$80,000 - AU$110,000 per annum, depending on experience. The salary is based on the average Australian salary for this position, considering factors such as cost of living, industry standards, and location.
About Us:
- Pace Appointments is a reputable recruitment agency with a strong focus on customer service and candidate satisfaction.
Benefits:
- A supportive and collaborative work environment across Sydney and Melbourne.
- Clear career progression opportunities within a growing company.
Requirements:
- Australian residents only, please note that Pace Appointments is not authorised to issue work permits/visas to non-residents.
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