Freight Forwarding Operations Manager

2 days ago


Melbourne, Victoria, Australia Pace Appointments Full time
Job Description

We are seeking a highly skilled Freight Forwarding Operations Manager to lead our teams in Sydney and Melbourne. This is an exciting opportunity to join a market leader and make a tangible impact on the business.

Key Responsibilities:
  • Team Leadership: Lead, mentor, and develop a team of Client Services professionals, fostering a positive and collaborative work culture.
  • Clients Relationship Management: Manage and nurture key client relationships, ensuring exceptional service and timely solutions for their freight forwarding needs.
  • Operational Excellence: Collaborate with internal departments to drive service excellence and operational efficiency.
  • Business Growth Strategies: Develop and implement strategies for client retention, service improvement, and business growth.
  • Performance Monitoring: Monitor and report on team performance, customer satisfaction, and KPIs, taking proactive steps to address any service gaps.
Requirements:
  • Experience: Proven experience in a client services management within the freight forwarding industry.
  • Leadership Skills: Strong leadership and people management skills, with a track record of overseeing teams in multiple locations.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build lasting relationships with clients and internal stakeholders.
  • Industry Knowledge: In-depth knowledge of freight forwarding processes, including international shipping, customs, and logistics.
Benefits:
  • Audited Salary: The salary for this position is approximately $120,000 AUD per annum, plus superannuation.
  • Clear Career Progression: Clear career progression opportunities within a growing company.
About Pace Appointments

Pace Appointments is a market leader in the recruitment industry, providing innovative staffing solutions to businesses across Australia.



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