Insurance Operations Team Lead
5 days ago
We are seeking a highly skilled and experienced Insurance Operations Team Lead to join our team at Compeer Financial. As a key member of our leadership team, you will be responsible for providing guidance and support to our Insurance team members, while also acting as a resource to our Crop Insurance Sales Team.
Key Responsibilities- Provide leadership and guidance to Insurance team members, including training and development opportunities.
- Act as a resource to the Crop Insurance Sales Team, providing support and guidance as needed.
- Recruit, select, develop, motivate, coach, train, evaluate, and reward a diverse team of Insurance Administrator team members.
- Collaborate with insurance leadership to identify regional sales and support needs.
- Provide clear and timely communication and feedback to all team members on performance expectations.
- Promote a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.
- Lead regional team conference calls and assist with full team conference calls.
- Work closely with other teams to service all aspects of client relationships.
- Manage team schedule to ensure adequate coverage.
- Travel to assigned offices on a regular basis.
- Provide adequate onboarding to new hires through collaboration with Insurance Development team.
- Act as a liaison between Insurance Administrator team and underwriters for the insurance company and be responsible for the approval of insurance documents and other requests.
- Act as the liaison between the Crop Insurance Sales and Insurance Administrator team on underwriting guidelines, processes, and deadlines.
- Collaborate with insurance leadership on documents missing after submission deadlines.
- Oversee the process of reconciling forms to be disbursed to Insurance Officers.
- Bachelor's degree in business administration, agriculture, or related field or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
- Minimum of 3 years of related work experience in the crop insurance field.
- Minimum of one year of leadership and management experience preferred.
- Insurance license required.
- Advanced knowledge of Crop Insurance products and requirements.
- Leadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward and lead remote team members.
- Strong listening, written and verbal communication skills, with the ability to communicate at all levels of the organization.
- Skill in developing and maintaining interpersonal relationships.
- Strong problem-solving, decision-making, and organizational skills.
- Strong computer skills, including MS Office applications and customer relationship management (CRM) programs.
- Strong analytical skills with attention to detail.
- Advanced client service skills and project management skills.
- Ability to travel 2 to 3 days per month.
- Valid driver's license.
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