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Remediation Operations Team Lead

2 months ago

Melbourne, Victoria, Australia Bupaoptical Full time
About the Role

We are seeking an experienced Remediation Operations Team Leader to join our team at Bupaoptical. As a key member of our operations team, you will be responsible for leading and coordinating a team of specialists involved in remediation projects.

Key Responsibilities
  • Lead and Manage a High-Performing Team: Effectively lead and manage people, processes, and technology to facilitate the delivery of excellent service, operational and productivity efficiencies, people performance, and achievement of financial targets.
  • Drive a High-Performance Culture: Drive a high-performance culture that achieves or exceeds key performance indicators and targets.
  • Consistent Achievement of Service Agreements: Consistently achieve service agreements through active resource planning and real-time management and monitoring of workload.
  • Proactive Identification and Management of Training and Upskilling: Proactive identification and management of a robust training and upskilling plan, to develop a high-skilled, multi-functional team.
  • Provide Leadership and Employee Engagement: Provide leadership to the team, drive employee engagement, and create a genuine customer-focused culture where our people love to work at Bupaoptical.
  • Promote a Continuous Improvement Culture: Promote a continuous improvement culture which will improve efficiency and outcomes for customers.
  • Provide Data-Driven Insights: Provide data-driven insights into remediation scenarios for input into project planning activities.
  • Identify and Implement Improvement Opportunities: Initiate and contribute to the identification of improvement opportunities for the end-to-end remediation process.
  • Identify and Implement Strategic Initiatives: Identify, support, and implement strategic initiatives to ensure efficiencies are realized.
About You

We are looking for an experienced Remediation Operations Team Leader who has:

  • Experience in a supervisory or leadership role, managing teams and leading projects related to remediation or operations.
  • Demonstrated ability to oversee and manage projects from inception to completion, including the ability to handle complex issues and implement solutions.
  • Proven ability to successfully lead and inspire teams to achieve or exceed targets through driving a high-performance culture.
  • Experience in dealing with performance and behavioral management frameworks.
  • Ability to motivate and guide a team, manage performance, and foster a collaborative work environment.
  • Experience in building strong sustainable partnerships with both internal and external stakeholder groups.
  • Ability to make decisions based on business policies and customer needs.
  • Strong analytical and problem-solving skills to identify issues, develop solutions, and implement effective remediation strategies.
What We Offer

We offer a range of benefits to support your wellbeing, including:

  • Fully subsidised health insurance products.
  • Discounts on travel, car and home products, as well as discounts on Bupaoptical services.
  • Discounted products and services via our extensive partner network.
  • An additional annual leave day for you to focus on your wellbeing.
  • An additional volunteer day each year for you to give back to your community.