Remediation Operations Team Lead
5 days ago
We are seeking an experienced Remediation Operations Team Leader to join our team at Bupa. As a key member of our operations team, you will be responsible for leading and coordinating a team of specialists involved in remediation projects.
Key Responsibilities- Lead and Manage a High-Performing Team: Effectively lead and manage people, processes, and technology to facilitate the delivery of excellent service, operational and productivity efficiencies, people performance, and achievement of financial targets.
- Drive a High-Performance Culture: Drive a high-performance culture that achieves or exceeds key performance indicators and targets.
- Consistent Achievement of Service Agreements: Consistently achieve service agreements through active resource planning and real-time management and monitoring of workload.
- Proactive Identification and Management of Training and Upskilling: Proactive identification and management of a robust training and upskilling plan to develop a high-skilled, multi-functional team.
- Provide Leadership and Employee Engagement: Provide leadership to the team, drive employee engagement, and create a genuine customer-focused culture where our people love to work at Bupa.
- Promote a Continuous Improvement Culture: Promote a continuous improvement culture that will improve efficiency and improvements to customer outcomes.
- Provide Data-Driven Insights: Provide data-driven insights into remediation scenarios for input into project planning activities.
- Identify and Implement Improvement Opportunities: Identify, support, and implement strategic initiatives to ensure efficiencies are realised.
We are looking for an experienced Remediation Operations Team Leader who has:
- Experience in a supervisory or leadership role, managing teams and leading projects related to remediation or operations.
- Demonstrated ability to oversee and manage projects from inception to completion, including the ability to handle complex issues and implement solutions.
- Proven ability to successfully lead and inspire teams to achieve or exceed targets through driving a high-performance culture.
- Experience in dealing with performance and behavioural management frameworks.
- Ability to motivate and guide a team, manage performance, and foster a collaborative work environment.
- Experience in building strong sustainable partnerships with both internal and external stakeholder groups.
- Ability to make decisions based on business policies and customer needs.
- Strong analytical and problem-solving skills to identify issues, develop solutions, and implement effective remediation strategies.
We offer a range of benefits to support your wellbeing, including:
- Fully subsidised health insurance products.
- Discounts on travel, car, and home products, as well as discounts on Bupa services such as dental and optical, skin checks, and vaccinations.
- Discounted products and services via our extensive partner network.
- An additional annual leave day for you to focus on your wellbeing.
- An additional volunteer day each year for you to give back to your community.
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