Operational Manager for Box Office and Customer Experience

4 weeks ago


Adelaide, South Australia Illuminate Adelaide Full time
Job Description

The primary objective of this role is to oversee the efficient operation of box office and customer service functions.

This position will be responsible for managing a range of ticketing procedures and systems, primarily Tessitura, including event builds, venue relationships, and on-site box office operations during events.

  • Dedicated experience working with Tessitura ticketing software and related tools such as TNEW, Wordfly, and CRM management.
  • Excellent written and verbal communication skills.
  • Demonstrated time management and attention to detail.
  • Ability to create, meet, and maintain deadlines.
  • Previous staff management experience.
  • Capacity to work independently and as part of a team.
  • Knowledge and understanding of the arts and entertainment industry, both local and national.

Your application should include a CV and a short cover letter outlining your experience addressing the selection criteria.

About Us

Illuminate Adelaide is a celebration of art, light, music, and technology that shines a light on Adelaide each July as South Australia's premier winter event.

Welcome people from all walks of life to experience a program of free and ticketed events by local, national, and international artists and companies. Illuminate Adelaide transforms the city's streets, laneways, and buildings to encourage exploration of what Adelaide has to offer, driving and expanding visitation, and embedding creativity and technology onto Adelaide's streets in the cooler winter months.



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