FringeTIX Box Office Experience Coordinator

3 weeks ago


Adelaide, South Australia Adelaide Fringe Full time

**About Us**

Adelaide Fringe is a world-renowned, annual arts festival that celebrates culture, place and artists from across the globe. Bringing 8,000+ independent artists far and wide to South Australia, Adelaide Fringe is a destination for culture seekers in search of a hive of activity.

For 64 years, Fringe's innovative and inclusive approach as an open access arts festival has made it a hub for emerging talent, as well as a destination for established artists from around the world. Among the audiences at Adelaide Fringe are hundreds of industry professionals from around the world, scouting for shows to book for future touring. This makes Adelaide Fringe a thriving marketplace for artists as well as a public-facing festival.

As a key member of our team, you will be responsible for facilitating the sale of FringeTIX tickets, vouchers, Memberships and merchandise at FringeTIX Box Offices, Call Centre and off-site locations, providing an exceptional level of customer service.

**Key Responsibilities:**

  • To ensure there are adequate stock levels of Fringe Guides, tickets, envelopes, ticket wallets and merchandise during your shift.
  • To adhere to all aspects of FringeTIX ticketing policies – including but not limited to: refunds and exchanges, Fringe Voucher replacement, LPA & PCI Compliance.
  • To report any equipment faults as soon as practicable to your direct supervisor.
  • To assist with maintaining the operational day-to-day running of aspects of FringeTIX and associated customer services.

**Essential Criteria:**

  • Previous working experience in the field of customer service.
  • Demonstrated high-level customer service delivery and ability to resolve customer concerns and complaints in a timely and professional manner.
  • Previous working knowledge and experience working within an arts organisation is desired.
  • Experience working with the Red61 ticketing platform is desirable but not essential. Full training on the Red61 platform and Adelaide Fringe program and venues will be conducted during the training week.

**Salary Range:

We offer a competitive salary range of $50,000 - $60,000 per annum, commensurate with experience and qualifications.

**Benefits:**

  • An Adelaide Fringe Membership.
  • Flexible work environment.
  • An optional social calendar and events.
  • Study leave.


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