
Front Line Reception Supervisor
3 days ago
The primary function of the role is to lead, develop and orchestrate the front reception team.
Key Responsibilities:- Manage and direct staff working as professionals in reception
- Ensure the smooth running of reception procedures front desk and telephone ensuring adequate levels of staffing, training, and supervising reception staff
- Act as the primary point of contact in reception for clinicians a provider of service to the clinical team
- Working with and supporting the team and providing a role model for the staff
The ideal candidate will be an experienced professional with excellent customer service skills and experience of managing or supervising teams. They will be able to work effectively in a fast moving environment and have strong organisational skills. The role requires a high level of autonomy and flexibility, particularly during periods of high demand. The successful candidate will be confident, intelligent, flexible and reliable individual who is comfortable dealing with people from all walks of life.
Required Skills and Qualifications:- Well educated academic or vocational qualifications that demonstrate intelligence and application
- Evidence of continual professional development and training in different areas of work
- Experience in delivering patient or customer service comfortable dealing with people from all walks of life.
- Relevant GP practice or similar experience.
- Previous customer care experience
- Experience of working in a team and accepting joint responsibility.
- Experience of managing/supervising and motivating people and a team to achieve results.
- A supportive environment where every team member is valued and encouraged to contribute to the practice's success.
- Opportunities for training and career advancement helping you to grow and develop your skills within the healthcare sector.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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