Reception Volunteer

Ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks

19th June, 2025

Purpose / Objective
Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.

Commitment Period:Minimum 6 months - but the position is ongoing

Days and hours required per week:Mondays, Tuesdays or Fridays 5 hours between 9:30 AM-4 PM including 30 minutes lunch break.

Duties & Responsibilities

• Warmly welcome all individuals to the Centre as the first point of contact and direct to appropriate person/program area
• Respond, navigate and direct enquiries received via telephone or in-person at the front desk to the right person/program area
• Ensure safety practices are followed at the reception; signing in/out, log book etc
• Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries
• Obtain basic details, information and documentation from clients to process a clear referral for services
• General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc
• General administration tasks to support clients and workers; printing, scanning, mail distribution,
• Basic housekeeping when required

19th June, 2025

Purpose / Objective
Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.

Commitment Period:Minimum 6 months - but the position is ongoing

Days and hours required per week:Mondays, Tuesdays or Fridays 5 hours between 9:30 AM-4 PM including 30 minutes lunch break.

Duties & Responsibilities

• Warmly welcome all individuals to the Centre as the first point of contact and direct to appropriate person/program area
• Respond, navigate and direct enquiries received via telephone or in-person at the front desk to the right person/program area
• Ensure safety practices are followed at the reception; signing in/out, log book etc
• Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries
• Obtain basic details, information and documentation from clients to process a clear referral for services
• General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc
• General administration tasks to support clients and workers; printing, scanning, mail distribution,
• Basic housekeeping when required

Selection Criteria

• Experience in working with people from various backgrounds and/or cultures
• Experience in administration, reception or customer service
• Intermediate computer skills (ability to use Gmail, Google Docs etc an advantage)
• Ability to work collaboratively with other staff and volunteers
• Flexibility and willingness to take on extra tasks as appropriate
• Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality

General Conditions
All ASC staff and volunteers are required to:

• Adhere to ASC's vision, purpose and values
• Act at all times in accordance with ASC's Code of Conduct and Child Protection Policies
• Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date
• Comply with Work, Health and Safety systems
• Comply with Incident Management Procedures and emergency protocols
• Demonstrate a respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
• Support a child-safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements

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