Digital Experience Manager

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

Transformative Role in Digital Banking

Commonwealth Bank of Australia is seeking a skilled professional to drive digital transformation initiatives across its Retail Banking Services division.

About the Opportunity

As a Manager, Digital Experiences Centre of Excellence, you will play a pivotal role in simplifying and coordinating digital initiatives, ensuring seamless customer experiences across various channels.

Your Key Responsibilities

  • Collaborate with stakeholders to develop and implement digital strategies, leveraging your expertise in problem-solving and time management.
  • Manage the recruitment pipeline to allocate resources efficiently, fostering a culture of innovation and continuous improvement.
  • Support governance initiatives, ensuring alignment with the bank's operational activities and customer needs.
  • Develop and maintain relationships with internal and external stakeholders, promoting a culture of excellence and teamwork.
  • Stay up-to-date with industry trends, applying your knowledge to drive business growth and achieve exceptional customer outcomes.

Your Ideal Profile

  • Strong written and verbal communication skills, with excellent problem-solving abilities and a passion for digital innovation.
  • High-level computer literacy, including proficiency in advanced Excel, MS Access, PowerPoint, and Outlook.
  • Strong attention to detail and accuracy, with a focus on data quality and customer satisfaction.
  • Able to work effectively in a team environment, promoting a culture of collaboration and continuous learning.

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