National Warranty Administrator

1 week ago


Fairfield East, New South Wales, Australia Komatsu Australia Pty Ltd Full time

The Opportunity:

As a National Warranty Administrator at Komatsu Australia Pty Ltd, you will play a pivotal role in ensuring the seamless operation of our warranty process. Your responsibilities will include managing warranty claims, communicating with suppliers, and maintaining accurate records.

Your key objectives will be to maximise factory recovery rates and case to claim recovery rates, manage Technical Service Information reports, and liaise with branches, factories, and other stakeholders to ensure that all claims are completed within timeframe guidelines.

Role Located: Fairfield, NSW

Komatsu benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
  • Financial: Income Protection Insurance provided through our company superannuation fund.
  • Career: Recognition, awards, flexibility, further education studies and internal career development.
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
  • Yearly Bonus: Potential to receive a yearly bonus.
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

  • Relevant Trade Qualification or equivalent Engineering qualifications would be highly regarded.
  • Proven ability to apply both professional and technical skills effectively for the purpose of resolving warrant claims timely.
  • Proven knowledge of heavy equipment within a similar industry.
  • Excellent verbal and written communication skills.
  • Accuracy and attention to detail.
  • A systems savvy individual with experience in MS Office Suite.


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