Customer Service Professional

2 weeks ago


Epping, Australia Great Southern Bank Full time
About Us

At Great Southern Bank, we're a force for good in the Australian community. Our bank is owned by our customers, which means our success benefits everyday people and families.

Your Role

As a Customer Service Specialist, you'll provide support and serve as the first point of contact for our customers in Epping, VIC. Your role will focus on delivering sales and lending results while helping customers achieve their financial goals through our products and services.

Your Responsibilities
  • You'll help customers meet their financial goals by matching them with suitable products and solutions.
  • You'll deliver exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • You'll work closely with internal stakeholders to ensure seamless communication and collaboration.
  • You'll maintain accurate records and documentation, adhering to regulatory requirements and company policies.
Requirements

To succeed in this role, you'll need:

  • Strong communication and interpersonal skills to build relationships with customers and colleagues.
  • Able to learn new things quickly, such as new products, services, and processes.
  • Flexible and adaptable to meet changing business needs.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; tertiary qualifications desirable.
What We Offer

We offer a competitive salary and a range of fantastic benefits, including:

  • An estimated annual salary of $60,000 - $80,000 based on experience and performance.
  • Access to professional development opportunities to enhance your skills and career growth.
  • A flexible working arrangement, allowing you to work from home two days a week.
  • A wellbeing centre to support your physical and mental health.
  • Discounts on Great Southern Bank products and services.
Why Join Us?

At Great Southern Bank, we value diversity, inclusion, and respect. We strive to create a workplace where everyone feels valued, connected, and empowered to make a difference. If you're passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply.



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