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Customer Service Specialist

1 month ago

Epping, Australia Great Southern Bank Full time
About Us

Great Southern Bank is a customer-owned bank dedicated to helping Australians achieve their financial goals. We pride ourselves on our commitment to building strong, inclusive communities and providing exceptional service to our customers.

Job Description

We are seeking an experienced Customer Service Specialist to join our team in Epping, VIC. As a key member of our customer service team, you will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

You will make an impact by:

  • Helping customers meet their financial goals through our great value savings, insurance, and personal lending products.
  • Delivering sales and lending results.
  • Supporting our purpose of helping every Australian own their own home.

To succeed in this role, you will enjoy:

  • Learning new things such as new products, services, and ways of working.
  • Challenging yourself to go above and beyond with each customer conversation.
  • Meeting new people and building connections in your local community.
  • Helping solve problems for customers by matching products and solutions to needs.
  • Getting results that help our customers achieve their financial and lifestyle goals.
  • Protecting customers through strict adherence and compliance to policies and regulations.
Salary & Benefits

The estimated salary for this role is $60,000 - $80,000 per annum, depending on experience. You will also enjoy a range of fantastic benefits, including:

  • A competitive salary package.
  • A comprehensive training program to help you develop your skills and knowledge.
  • An opportunity to work with a customer-owned bank that truly makes a difference in the lives of Australians.
  • A flexible work environment that allows you to work from home two days a week.
  • Access to our wellbeing centre and discounts on Great Southern Bank products and services.
Why Work With Us?

At Great Southern Bank, we're committed to building a strong, inclusive, and diverse workplace where people feel a sense of belonging and are valued, connected, and respected. We value diverse backgrounds, cultures, abilities, ideas, and experiences; recognising the benefits they bring to our work, our communities, and the way we help our customers. Apply now to be part of our team