Front Office Supervisor

2 hours ago

Sydney, New South Wales, Australia Accor Hotels Full time

About the Role

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Accor Hotels. As a key member of our Front Desk team, you will be responsible for ensuring the smooth operation of our reception area, providing exceptional service to our guests, and leading a team of Receptionists to achieve our high standards.

Key Responsibilities

  1. Assist the Duty Manager in overseeing the day-to-day operations of the Front Desk, ensuring that all tasks are completed efficiently and effectively.
  2. Lead the Front Desk team to provide exceptional service to our guests, responding to their needs and resolving any issues promptly.
  3. Collaborate with the Guest Service Executive to resolve operational issues and ensure that our guests receive a seamless experience.
  4. Manage room inventory, allocating rooms according to hotel directives and ensuring that all rooms are cleaned and prepared for arrival.
  5. Coordinate with housekeeping to ensure that rooms are cleaned on time and departures are checked out promptly.
  6. Update the Property Management System (PMS) and train others to use the system effectively.
  7. Promote a positive and professional working environment, ensuring that all team members are motivated and empowered to deliver exceptional service.
  8. Monitor performance standards, reporting any issues or concerns to the Duty Manager.
  9. Assist the Duty Manager in handling guest requests and complaints, resolving issues promptly and fairly.
  10. Train and develop all team members, ensuring that they have the skills and knowledge to deliver exceptional service.
  11. Support the Assistant/Front Office Manager in monitoring and checking on retro-claims.
  12. Embody the Accor Values and demonstrate a commitment to delivering exceptional service to our guests.

Requirements

  1. Bachelor's Degree or Diploma in Hospitality Management or equivalent.
  2. Minimum 3 years of relevant experience in a similar capacity.
  3. Previous experience in a leadership role is an asset.
  4. A service-focused personality and strong interpersonal skills are essential.
  5. Prior experience working with PMS systems is preferred.
  6. Strong problem-solving abilities and the ability to lead by example are required.
  7. Only open to Singaporeans/PR.

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