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2 months ago
Unlock Your Potential as a Front Office Duty Manager
At Wyndham Destinations, we're committed to delivering exceptional customer experiences and creating unforgettable memories for our guests. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our owners and guests, and leading a team of customer service professionals.
Key Responsibilities:
- Manage the day-to-day operations of the Reception desk, including greeting and registering guests, providing information on local attractions, and resolving any issues that may arise.
- Build, develop, and lead a high-performing team of customer service representatives, promoting a culture of excellence and customer satisfaction.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance the overall guest experience.
Requirements:
- Proven experience in a Front Office department, preferably in a supervisory role, with a strong track record of delivering exceptional customer service.
- Knowledge of hotel property management systems, preferably Opera.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Proficiency in using a computer and Microsoft Office applications.
What We Offer:
- A dynamic and supportive work environment that encourages growth and development.
- A competitive salary and benefits package, including subsidized private health insurance and professional development funding.
- The opportunity to work with a global company that values customer satisfaction and employee well-being.
Join Our Team:
At Wyndham Destinations, we're passionate about delivering exceptional customer experiences and creating unforgettable memories for our guests. If you're a motivated and customer-focused individual with a passion for leadership and team management, we'd love to hear from you. Apply now to become a part of our dynamic team and take your career to the next level
