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Front Office Supervisor

2 months ago

Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, driven by a passion for delivering exceptional guest experiences. Our company culture is built on a foundation of luxury, service excellence, and a commitment to creating lasting impressions.

About the Role:

The Front Office Supervisor is a key member of the Rooms Division team, responsible for ensuring seamless daily operations and delivering outstanding guest experiences. This role requires a strong leader who can motivate and develop a high-performing team, while driving revenue and controlling expenses.

Key Responsibilities:

  • Oversee the smooth daily operation of the Front Office Department, including handling high volumes of guest arrivals and departures.
  • Focus on delivering exceptional guest service and effective problem-solving, ensuring every guest has a memorable stay.
  • Lead, train, motivate, and develop the Front Office team to achieve exceptional service standards and drive revenue growth.
  • Collaborate with other hotel departments to ensure seamless guest experiences and drive business results.
  • Review daily arrivals to ensure proper handling of VIPs, return guests, and group business.

Requirements:

  • Prior experience in a leadership role within Rooms Division in a luxury hotel, with a focus on service quality and operational excellence.
  • A passion for delivering exceptional guest experiences and a commitment to luxury hospitality.
  • Impeccable communication skills and a positive, can-do attitude.
  • Ability to prioritize, organize, problem-solve, and delegate in a high-volume operation.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Excellent training and development opportunities.
  • Complimentary accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary dry cleaning of employee uniforms.
  • Complimentary employee meals.