Partnership Enablement Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeDelivery Full time $150,000 - $180,000
Job Opportunity

This is a key position within the partner ecosystem, where you will be responsible for managing and communicating enablement strategies with partners. You will collaborate with enablement teams to ensure partner resources obtain implementation certification, lead program health reviews, build trusted partnerships, and oversee project governance and delivery.

Main Responsibilities:
  • Continuous Improvement: Develop and communicate enablement strategies to ensure learning plans are in place to meet market demands.
  • Partner Resource Certification Approval: Ensure partner resources obtain and maintain the necessary certification to allow system access.
  • Health Reviews: Lead data-driven program health reviews and run Quarterly Business Reviews (QBRs) to build trusted relationships with partners.
Project Delivery:
  • Project Governance: Represent the company on partner delivered projects; participate in project Steering Committee (Steer Co) presenting an executive presence and being the first point of escalation management should it be required.
  • Weekly Project Check-Ins: Ensure accountability and results through validating key questions to ensure the project remains on track.
  • Go Live Readiness: Ensure partner adherence to go-live readiness reviews to drive quality go-live deliveries.
  • Product Support: Facilitate engagement into the Partner Experience Center to ensure the partner obtains support should product or configuration issues arise.
  • Scope/Budget Management: Collaborate with Partner Operations to manage hours budget in the company system; support and approve change requests; closely manage modules delivered by Ready partners to budget.
  • Customer OSAT/References: Drive engagement of OSAT survey responses to achieve high reference-ability on partner projects.
Forecasting:
  • Go Live Forecasting: Collaborate with the partner to ensure accurate go-live forecasting to avoid customer billing pushes and poor customer satisfaction.
Essential Skills:
  • Building Trusted Relationships: Foster strong relationships with partners and those that interact with partners outside of the global partner organization.
  • Status Meetings: Facilitate internal and external status meetings to discuss metrics, performance, and opportunities.
  • Attention to Detail: Pay close attention to detail to gather and summarise detailed information from all involved parties to make accurate business decisions.
  • Data Accuracy: Ensure ongoing and accurate data within the partner portfolio including but not limited to forecast accuracy, push percentage, CSAT, and Time to Live.
  • Program Management: Manage to and execute on partner programs under varying delivery methodologies.
  • Industry Knowledge: Leverage industry knowledge to identify enablement opportunities for ongoing partner quality and growth to ensure continuous improvement across the partner portfolio.
  • Escalation Management: Manage escalations to identify problems, paths to solution, and remediation plans to ensure problems do not escalate further.
  • Improvement Opportunities: Identify opportunities to improve and find efficiencies to support evolving business needs.
  • Communication: Reiterate messaging around changes to the partner network and advocate for the partner as needed to ensure a positive partner experience.
Qualifications:
  • A minimum of 8 years of experience in Professional Services or Consulting.
  • A Bachelor's Degree in a related field or other relevant combination of training and experience required.
  • The role may require up to 25% travel.

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