Customer Experience Leader

3 days ago

Canberra, ACT, Australia beBeeGuestService Full time $99,496 - $124,996

At the forefront of hospitality, we seek a skilled and visionary leader to spearhead our front office team.

This is an exceptional opportunity for a motivated individual to take on a leadership role, fostering a culture of excellence and driving guest satisfaction.

The ideal candidate will possess outstanding interpersonal and communication skills, with the ability to coach and mentor staff members to achieve exceptional service standards.

This role requires a strong attention to detail, effective problem-solving skills, and the capacity to work under pressure in a fast-paced environment.

We are looking for someone who is passionate about delivering world-class customer experiences and has a proven track record in hotel operations management.

Able to work effectively as part of a high-performing team, this individual must be adaptable, flexible, and able to prioritize tasks to meet business objectives.

In addition to their technical skills, the successful candidate will possess excellent leadership and associate relation skills, with the ability to train, coach, and counsel staff members.

This is a fantastic opportunity to join our dynamic team and contribute to the success of our hotel.

We offer a competitive compensation package and opportunities for career growth and development.

Key Responsibilities:

  • Welcome guests and foster customer loyalty
  • Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
  • Handle guest complaints or contentious issues and provide fast solutions
  • Assume responsibility for all hotel activities in the absence of senior personnel
  • Be aware of all hotel activities on a daily basis
  • Coach and counsel employees to reflect service standards and procedures
  • Integrate and train employees, providing support for skills development
  • Oversee guest arrivals and departures with front office agents
  • Ensure proper staffing levels for customer service goals
  • Follow policies and procedures for operations and cash handling

To be successful, you'll need:

  • Outstanding guest services skills and verbal & written communication skills
  • Excellent leadership and associate relation skills, with ability to train, coach, and counsel
  • Ability to work well under pressure in a fast-paced environment
  • Experience in hotel operations management is highly regarded
  • Must be able to work a flexible schedule, including weekends and holidays
  • Knowledge of Opera is desirable

  • Customer Experience Leader

    4 days ago

    Canberra, ACT, Australia beBeeRetail Full time $95,000 - $115,000

    Exceptional Leadership RoleThe leader of a retail store team is responsible for delivering an outstanding customer experience. Key to this is ensuring efficient labour allocation and implementing routines that meet sales targets.About This OpportunityWe are seeking a highly motivated individual with previous retail management experience to develop a...

  • Customer Experience Leader

    4 days ago

    Canberra, ACT, Australia beBeeRetail Full time $83,100 - $114,420

    Are you a leader at heart who thrives in fast-paced retail environments?We're looking for a talented Assistant Store Manager to join our team and help drive business outcomes while creating exceptional customer experiences.About the RoleSupport your Store Manager in leading a high-performing team that consistently delivers excellent results.Develop and...

  • Sales and Customer Experience Leader

    1 week ago

    Canberra, ACT, Australia beBeeLeader Full time $82,260

    We are seeking a visionary leader to drive sales and customer satisfaction in our Canberra store.Job DescriptionThis is an exciting opportunity for a passionate retail professional to lead our team of beauty experts and deliver exceptional customer experiences.As the Store Manager, you will be responsible for:Driving Sales Performance: Develop and implement...

  • Retail Customer Experience Leader

    2 weeks ago

    Canberra, ACT, Australia beBeeManager Full time $90,000 - $120,000

    What makes a great click and collect manager?As the day-to-day leader of our online department, you'll be responsible for ensuring seamless customer experiences, from order selection and packing to delivery or collection.Reporting directly to the store manager, you will have full accountability for driving sales growth, managing costs, and meeting rostering...

  • Customer Experience Leader

    4 days ago

    Canberra, ACT, Australia beBeeDevelopment Full time $70,000 - $100,000

    Role OverviewAs a key member of our retail team, you will play a vital role in driving store and team performance by creating an exceptional customer experience, fostering strong sales driving attitudes, and prioritizing succession and retention.Key Responsibilities:Develop and maintain a culture that values employee growth, collaboration, transparency, and...

  • Exceptional Customer Experience Leader

    2 days ago

    Canberra, ACT, Australia beBeeServiceDelivery Full time $130,000 - $175,000

    Job Title:Service Delivery ManagerAre you a results-driven leader with experience in IT service management? Do you have a passion for delivering exceptional customer experiences and driving business growth? We're seeking an experienced Service Delivery Manager to join our team.What You'll Do:As a Service Delivery Manager, you will be responsible for...

  • Chief Customer Experience Leader

    5 hours ago

    Canberra, ACT, Australia beBeeProductManager Full time $170,000 - $190,000

    Lead the launch and growth of a new customer offering in a rapidly scaling company.Align multiple workstreams to deliver a successful market entry.Drive product-market fit: Post-launch, lead rapid iteration and testing to improve customer adoption, retention, and satisfaction.Embed insight, experimentation, and quality into every decision.Key...

  • Customer Experience Representative

    2 weeks ago

    Canberra, ACT, Australia beBeeEnergyExpert Full time $60,000 - $80,000

    Job Opportunity:A leading energy retailer seeks passionate customer service experts to join their local contact centre team. This role is central to delivering exceptional customer experiences and providing expert advice across a range of energy plans, products, and services.You will manage customer interactions across multiple channels - phone, written, and...

  • Retail Customer Experience Leader

    2 weeks ago

    Canberra, ACT, Australia beBeeCustomer Full time $55,000 - $85,000

    Job TitleA Customer Service Manager role is available in our retail team, focusing on delivering exceptional customer experiences and driving sales growth.

  • Team Leader

    2 weeks ago

    Canberra, ACT, Australia beBeeDepartment Full time $55,000 - $85,000

    Job Description As a Department Supervisor, you will play a pivotal role in delivering exceptional customer service and driving sales performance within your department.You will be responsible for maintaining the merchandising & visual standards and achieving sales targets. Your key objective will be to lead by example, coach and develop your team to...