Chief Customer Experience Leader

9 hours ago

Canberra, ACT, Australia beBeeProductManager Full time $170,000 - $190,000

Lead the launch and growth of a new customer offering in a rapidly scaling company.

  • Align multiple workstreams to deliver a successful market entry.
  • Drive product-market fit: Post-launch, lead rapid iteration and testing to improve customer adoption, retention, and satisfaction.
  • Embed insight, experimentation, and quality into every decision.
Key Responsibilities:
  • Own the path to launch
  • Drive product-market fit
  • Champion customer outcomes
  • Prioritise ruthlessly

The ideal candidate has proven experience shipping complex, customer-facing products in fast-moving, ambiguous environments.

A strong track record of launching zero-to-one products or new business lines is essential.

Natural communication skills with the ability to influence without authority are necessary.

This role requires a customer-first mindset, comfortable using data and research to drive insight-led decisions.

Why Join Us?
  • Blend physical and digital product leadership to shape an end-to-end customer experience.
  • Work in a mission-led scale-up at one of its most exciting inflection points.
  • Competitive salary plus equity.
  • Hybrid working model.

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