Customer Experience Representative

2 days ago

Canberra, ACT, Australia beBeeEnergyExpert Full time $60,000 - $80,000

Job Opportunity:

A leading energy retailer seeks passionate customer service experts to join their local contact centre team. This role is central to delivering exceptional customer experiences and providing expert advice across a range of energy plans, products, and services.

You will manage customer interactions across multiple channels - phone, written, and face-to-face - ensuring every customer receives a seamless, professional, and positive experience.

  • Deliver high-quality customer service through inbound calls and other customer touchpoints
  • Assist with billing enquiries, payments, and account support
  • Promote energy plans, products, and services confidently and accurately
  • Provide feedback and suggestions to improve customer experience
  • Ensure compliance with regulatory and customer service requirements
  • Build and maintain strong relationships with customers and internal stakeholders

We are looking for individuals with:

  • Experience in customer service (contact centre experience desirable)
  • Strong verbal and written communication skills
  • Ability to interpret numerical information and perform basic calculations
  • Confident computer skills, including customer management systems and Microsoft Office
  • Attention to detail, problem-solving ability, and resilience in a fast-paced environment
  • A customer-first mindset with the ability to adapt to changing needs

This is an excellent opportunity to work with a market leader in the energy sector and contribute to creating positive customer experiences.

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