Cloud Transformation Specialist

4 days ago


Melbourne, Victoria, Australia Microsoft Full time

Overview

The role of Cloud Transformation Specialist revolves around driving customer adoption and successful implementation of Microsoft cloud technologies. As a single customer-facing leader, you will orchestrate delivery activities within high-profile accounts, encompassing customer success, support, and transformation initiatives across the free-to-fee spectrum.

Customer Outcome Obsessed: Your primary focus will be on delivering exceptional customer experiences through prioritized outcomes, aligning programs across clouds with account team peers to drive customer value realization.

Consumption Alignment: You will lead Cloud Success programs, delivery engagements, and projects to promote stronger collaboration around consumption across cloud workloads, managing overall program delivery and escalating technical blockers to accelerate time to value.

Pivot to Proactive: Ensure customers derive maximum benefit from their support agreements, driving proactive delivery and planning to realize customer value from support through consistent Service Delivery Management for Support execution.

Requirements and Qualifications

  1. Fifteen years of experience in managing delivery of innovative IT solutions demonstrating measurable business impact.
  2. Demonstrated ability to develop long-term relationships at all levels within customer organizations.
  3. Broad understanding of Microsoft technologies and industry megatrends, including cloud strategies.
  4. Strong Program and Project Management skills, with experience in adoption/change management and Benefits realization.
  5. Solid understanding of service management and operations management.
  6. Portfolio management and account planning expertise.
  7. Influencing skills.
  8. Experience in people and process capability improvement.
  9. Strategic and analytical thinker with attention to detail.
  10. Degree or equivalent in relevant field.
  11. Strong written and verbal communication skills.
  12. Financial Services Industry experience, preferably in Banking.

Responsibilities

  1. Create customer value by accelerating cloud consumption, supportability, and influencing upsell.
  2. Deliver seamless and connected experiences, building trust through customer-centricity.
  3. Improve customer experience with technical intensity and actioning customer feedback.
  4. Orchestrate collaboration across the Customer Success Unit to drive better customer outcomes through cross-cloud solutions, delivering on the One Microsoft value.
  5. Lead overall Delivery Governance across the account, working in partnership with the MS Account team and customer Executive stakeholders.

Benefits

  • Industry-leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect


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