Strategic Customer Experience Developer

2 weeks ago

Melbourne, Victoria, Australia beBeeBusiness Full time $100,000 - $120,000
About the Role

As a Senior Business Analyst – Customer, you'll play a key part in shaping exceptional customer experiences through smart, seamless technology. You'll collaborate with vendors and internal teams to maintain and enhance our marketing, customer care, and customer loyalty platforms, streamline operations, and bring innovative ideas to life. Your expertise will help deliver secure, efficient, and meaningful customer experiences across our growing digital ecosystem.

Key Responsibilities:
  • Work closely with business owners to understand needs and lead the design and deployment of technology solutions that drive business value.
  • Develop clear business requirements and user stories to guide technical teams and ensure alignment with business objectives.
  • Design test plans and execute testing to guarantee delivered technical solutions function as required.
  • Manage technical delivery teams (indirectly) and vendors to achieve defined goals and meet deadlines.
  • Ensure deployed solutions are operating as expected and continue to deliver business benefits by working closely with business owners.
  • Manage system incidents and outages, provide second-level support, and implement effective communication and recovery planning.
  • Oversee procurement, deployment, configuration, upgrades, and integration of customer and marketing systems to ensure optimal performance and reliability.
  • Build strong relationships with vendors to ensure systems operate and integrate seamlessly across the technology stack.
  • Sustain governance of our customer data, ensuring accuracy and consistency across platforms, and compliance with regulatory requirements.
  • Create educational materials such as training packs, procedural guides, etc., as needed.
Requirements
  • Relevant qualifications and experience: tertiary qualifications in business, IT, commerce, or a related field, with experience in a similar role—ideally within a medium-sized retail organisation.
  • Technical and analytical expertise: strong understanding of the Software Development Life Cycle (SDLC), business analysis (preferably with IIBA CBAP certification), and familiarity with systems such as MS Dynamics CRM, MS Dynamics F&O or other ERP/POS, Loyalty, and customer engagement platforms.
  • Strong analytical and problem-solving mindset: detail-oriented, inquisitive, and commercially aware, with the ability to assess business value and think strategically.
  • Collaborative and adaptable communicator: skilled at working across teams and levels, balancing multiple stakeholder needs, and communicating effectively in both written and verbal forms.
  • Organised and delivery-focused: well-organised, able to manage time and pressure effectively, and committed to delivering outcomes in dynamic environments.
Benefits

We offer great benefits, including employee discounts, family discounts, paid parental leave, annual flu shots, hybrid working, and access to our Employee Assistance Program for additional wellbeing support.

  • Strategic Customer Experience Designer

    2 days ago

    Melbourne, Victoria, Australia beBeeServiceDesigner Full time $150,000 - $180,000

    We are seeking talented Service Designers to join our Experience Design team.About the RoleAnalyse current state customer experience using research, market analysis and internal service metrics, identifying insights and opportunities for improvement.Envision future state experiences, including creating new processes for optimising customer experience and...

  • Customer Experience Specialist

    3 weeks ago

    Melbourne, Victoria, Australia rhi Full time

    Overviewrhi is recruiting for a Customer Experience Specialist to join our clients team in Melbourne on a 12-month contract.Purpose of the roleAs the Customer & Offer Development Advisor, you will lead the development and execution of customer-facing offers and commercial partnerships across the ANZ region, with a focus on gift card, our clients Plus...

  • Director, Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $180,000 - $230,000

    We are seeking a senior leader to assume the role of Director, Customer Experience.The ideal candidate will possess in-depth knowledge of the commercial truck industry, with a strong track record in delivering exceptional customer experiences and driving revenue growth. They will lead high-performing teams, develop and implement strategic sales and service...

  • Strategic Customer Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $100,000

    Job OverviewThe Customer Experience Manager is responsible for leading the strategy and execution of customer relationship management initiatives to drive engagement, retention, and lifetime value.

  • Customer Experience Director

    24 hours ago

    Melbourne, Victoria, Australia beBeeEcommerce Full time $120,000 - $160,000

    We have a long history of serving Australian communities, and our digital team is leading the way in this journey. Driven by innovation, we're always looking for ways to create exceptional experiences for our customers.As a customer experience leader, you'll oversee the entire eCommerce journey – from basket to post-purchase. You'll lead, develop and...

  • Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Publicis Sapient Full time

    As a Customer Experience and Innovation Lead, you will play a leading role, and work in collaboration with cross-functional teams, on client projects to create meaningful and impactful solutions.Experience Strategists and Service Designers at Publicis Sapient design and enable innovative and truly connected outcomes for businesses and their customers. They...

  • Chief Customer Experience Officer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $120,000 - $180,000

    Customer Success DirectorThis role drives the strategic direction and day-to-day performance of the customer success centre, ensuring every interaction adds value, builds loyalty, and strengthens commercial outcomes.Key Responsibilities:Lead a high-performing team to achieve customer satisfaction, retention, and revenue growth objectives.Develop and...

  • General Manager PR

    2 days ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create AlertGeneral Manager PR & Communications, ANZRequisition ID: 3104Department: Media, PR & CommunicationsWork Type: HybridApplication Close Date: 7th September 2025At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we're proud to be a...

  • Customer Experience Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $115,000

    At the forefront of visual collaboration, we're seeking a seasoned professional to drive customer success.The ideal candidate will possess a deep understanding of business objectives and a proven track record in supporting clients achieve their goals. With a keen eye for detail and a strategic mindset, they will work closely with accounts to ensure seamless...

  • Customer Experience Catalyst

    24 hours ago

    Melbourne, Victoria, Australia beBeeCategory Full time $120,000 - $170,000

    As a Senior Category Manager, you will play a pivotal role in shaping the future of our Confectionery and Healthy Snacking categories.">You will be responsible for crafting and executing strategies that drive customer-centric growth while surpassing sales and profit targets.">The ideal candidate will have a strong track record in retail buying or category...