Customer Experience Specialist

4 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $115,000

At the forefront of visual collaboration, we're seeking a seasoned professional to drive customer success.

The ideal candidate will possess a deep understanding of business objectives and a proven track record in supporting clients achieve their goals. With a keen eye for detail and a strategic mindset, they will work closely with accounts to ensure seamless adoption of our products and features.

A key member of our team, this individual will develop and execute data-driven recommendations at scale, manage technical issues, and innovate processes to drive improvements in our billing support offering.

We're looking for someone who is passionate about problem-solving, has excellent communication skills, and can thrive in a fast-paced environment. If you're a team player with a strong sense of ownership and responsibility, we'd love to hear from you.

About the Role:
  • Develop an understanding of customers' business objectives and a strategy for supporting them in achieving those objectives
  • Identify and monitor key user operational metrics focused on retention to help drive improvements to our product and support offerings
  • Work closely with accounts to support ongoing successful adoption of key Lucid products and features
  • Develop and execute data-driven recommendations at scale
  • Manage technical issues by investigating and troubleshooting problems, recognizing patterns, escalating billing issues, managing issues workflow and proactively identifying consumer needs
Requirements:
  • Bachelor's degree with strong academic performance
  • 0-2 years of experience, preferably in a client-facing or technical role
  • Able to think strategically and tackle open-ended problems
  • Detail-oriented, organized, and a good team player
  • A strong sense of personal ownership and responsibility
  • Strong communication skills, both written and verbal, with the ability to explain complex subjects to non-technical people
  • Empathy and a passion for problem solving
  • Bias towards finding solutions vs. shutting down ideas
  • Ability to thrive in a fast-paced environment
Benefits:
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for career growth and advancement
We're Looking for Someone Who:
  • Is a quick learner with a desire to continuously improve processes and systems
  • Can adapt to changing priorities and deadlines
  • Has a strong work ethic and is committed to delivering high-quality results

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